Terms of Service

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These Terms of Service ("Terms") govern your access to and use of the Cosa CRM website and platform (the "Services"), provided by [Legal entity name]. By using the Services you agree to these Terms.

1. Accounts

You must provide accurate information, keep your credentials confidential, and are responsible for everything that happens under your account. Notify us immediately of any unauthorised use. You must be at least 18 and able to form a binding contract.

2. Subscriptions and billing

Subscriptions are billed in advance on a recurring basis at the price quoted to you. Usage-based charges — including messaging, calling and AI usage — are billed as incurred. Unless stated otherwise, fees are non-refundable and exclusive of taxes. Plans renew automatically until cancelled.

3. Cancellation

You may cancel at any time; cancellation takes effect at the end of the current billing period and no partial refunds are issued. We may suspend or terminate accounts for non-payment or breach of these Terms. You can export your data before your account closes.

4. Acceptable use

You agree not to use the Services to:

• Send unsolicited messages, or contact anyone without the consent required by law (including TCPA, CAN-SPAM, CASL and equivalent regulations).
• Distribute malware, or attempt to breach, probe or overload our systems.
• Upload unlawful, infringing, deceptive or harassing content.
• Resell or white-label the Services without our written agreement.
• Circumvent usage limits or reverse-engineer the platform.

You are solely responsible for obtaining and documenting consent from every contact you message through the Services.

5. Your data

You retain ownership of the data you put into the Services. You grant us a limited licence to host, process and transmit it in order to operate the Services. We handle it as described in our Privacy Policy.

6. Third-party services

The platform is built on and integrates with third-party providers, including GoHighLevel, along with telephony, email and payment providers. Your use may also be subject to their terms, and we are not responsible for their availability, acts or omissions.

7. Intellectual property

The Services, including all software, design, branding and documentation, remain our property or that of our licensors. Nothing in these Terms transfers ownership to you.

8. Service availability

We aim for high availability but do not guarantee uninterrupted service. Scheduled maintenance, third-party outages and events beyond our reasonable control may affect access. Any uptime commitment applies only if stated in a separate written agreement.

9. Disclaimers

The Services are provided "as is" and "as available" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant any particular business result, lead volume or revenue outcome.

10. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. Our total aggregate liability will not exceed the amounts you paid us in the [three (3)] months preceding the claim.

11. Indemnity

You agree to indemnify and hold us harmless from claims arising out of your data, your use of the Services, or your breach of these Terms or applicable law — including claims relating to messages you send.

12. Changes

We may update these Terms. Material changes take effect [30] days after we post them or notify you. Continued use after that date means you accept the revised Terms.

13. Governing law

These Terms are governed by the laws of [State/Country], without regard to conflict-of-law rules. Disputes will be resolved in the courts of [venue].

14. Contact

[Legal entity name]
[Mailing address]
[legal@yourdomain.com]